Email Forwarding Setup

Email Forwarding Setup

Forward order receipts from any email account to CarbonGuru. Email forwarding works with Outlook, Yahoo, work email, or any provider that supports forwarding.

Prerequisites

  • ✅ CarbonGuru account created and logged in
  • ✅ Access to the email account you want to forward from

How Email Forwarding Works

CarbonGuru uses a unique token system to identify your forwarded emails. When you forward an order receipt with your personal token, CarbonGuru automatically processes it and calculates the carbon footprint.

Step 1: Generate Your Email Token

Your email token is a unique identifier that links forwarded emails to your CarbonGuru account.

  1. Visit the Gmail & Email Settings page
  2. Scroll to the “Email Forwarding” section
  3. Click “Generate Token”
  4. Your token will appear (format: CG-XXXXXXXX)
  5. Copy and save this token – you will need it for forwarding

Tip: Save your token somewhere accessible, like a note in your email app or a browser bookmark.

Step 2: Forward Order Receipts

When you receive an order confirmation or receipt email:

  1. Forward the email to: email_processing@carbonguru.io
  2. Include your token in the subject line or email body
  3. Send the email

Example Subject Lines

  • Fwd: Your Amazon Order - CG-ABC12345
  • CG-ABC12345 - Order Confirmation from Target
  • Receipt from Walmart CG-ABC12345

Step 3: Set Up Automatic Forwarding (Optional)

For hands-free processing, configure your email client to automatically forward order receipts.

Microsoft Outlook

  1. Go to Settings → Mail → Rules
  2. Click “Add new rule”
  3. Name: “Forward to CarbonGuru”
  4. Condition: Subject or body contains “order” OR “receipt” OR “confirmation”
  5. Action: Forward to email_processing@carbonguru.io
  6. In the forwarding template, add your token to the subject
  7. Save the rule

Yahoo Mail

  1. Go to Settings → More Settings → Filters
  2. Click “Add new filter”
  3. Filter name: “CarbonGuru Forwarding”
  4. Set conditions for order-related emails
  5. Action: Forward to email_processing@carbonguru.io
  6. Save the filter

Apple Mail / iCloud

  1. Go to Mail → Preferences → Rules
  2. Click “Add Rule”
  3. Set conditions for order emails (subject contains “order”, “receipt”, etc.)
  4. Action: Forward to email_processing@carbonguru.io
  5. Click OK to save

Other Email Providers

Look for “Rules”, “Filters”, or “Auto-forward” in your email settings. Most email providers support automatic forwarding based on subject or sender.

Step 4: View Your Results

  • Forwarded receipts are processed automatically (usually within a few minutes)
  • Results appear in your Email Footprints page
  • You will see the retailer, items, and calculated carbon footprint

Troubleshooting

Email Not Processing

  • Ensure your token (CG-XXXXXXXX) is included in the subject or body
  • Check that you forwarded to the correct address: email_processing@carbonguru.io
  • Wait a few minutes – processing can take up to 5 minutes
  • Check your Email Footprints page for any error messages

Token Not Working

  • Verify you are using the correct token from your Email Settings page
  • Tokens are case-sensitive – copy/paste to avoid typos
  • If your token was compromised, generate a new one from the settings page

Partial or Missing Data

  • Some retailers format receipts differently – we may not extract all items
  • Image-only receipts cannot be processed – text-based emails work best
  • Contact us if you consistently see issues with a specific retailer

Alternative: If you use Gmail, you can set up Gmail Integration for automatic inbox scanning without manual forwarding.